First, try a different USB cable or port. Ensure Trezor Suite is running and up to date. On Windows, you may need to install the Trezor Bridge driver. Check that your antivirus isn't blocking the connection. If the device still isn't recognized, try restarting your computer and connecting again. For persistent issues, contact our support team.

If you enter the wrong PIN three times, your Trezor device will wipe itself for security. Don't panic - your funds are safe! Use your 12 or 24-word recovery seed to restore your wallet. Simply initialize the device as new and select 'Restore wallet' instead of 'Create new wallet'. Enter your recovery seed when prompted, and all your accounts and funds will be restored.

While Trezor provides excellent security even on compromised computers, we recommend using trusted devices when possible. Your private keys never leave the device, but a malicious computer could potentially modify transaction details or steal your passphrase. Always verify transaction details on your Trezor screen, use a passphrase for additional protection, and consider using Trezor Suite in portable mode.

Firmware updates are handled through Trezor Suite automatically. When an update is available, you'll see a notification. Always ensure your recovery seed is safely stored before updating. Connect your device, open Trezor Suite, and follow the update prompts. Never update firmware through unofficial sources or third-party software. The device will restart after the update, and you may need to re-enter your PIN.

Trezor supports over 1,000 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and most ERC-20 tokens. Popular altcoins like ADA, XRP, DOT, and many others are supported. Check our website for the complete list. New coins are regularly added through firmware updates. Third-party wallets like Electrum, MyEtherWallet, and others also provide extended support.

Yes! Trezor works with Android devices that support USB OTG (On-The-Go) using a USB-C or micro-USB adapter. For iOS devices, you can use supported third-party wallets that connect to your Trezor. While direct USB connection isn't possible on iOS due to Apple's restrictions, several wallets provide bridge solutions. Always use official apps from trusted developers.

Your funds remain completely safe as long as you have your recovery seed. The device itself is just a key to access your cryptocurrency stored on the blockchain. Purchase a new Trezor, restore your wallet using your recovery seed, and you'll regain full access to your funds. This is why keeping your recovery seed secure and private is crucial - it's your ultimate backup.